1、【参阅模板】
dear sir or madam,
on friday, july 19th i bought a shirt of vero moda at your store. when i took the shirt home i noticed 2 buttons were missing. i went back to the shop w
ith the receipt and asked the shop assistant to exchange the shirt for a new one that was not damaged. but she
refused and said the shirt was
perfect when it was sold. a quick look would have shown that it was most likely a fault that had happened in the factory and that the buttons had ever been sewn on.
i insist on my rights as a consumer and wish for an exchange or my money back. please contact me at the above address as soon as possible.
yours faithfully.
li ming
2、【参阅译文】
尊敬的先生/女士:
7月19日星期五,我在你们店里买了一件vero moda的衬衣。回到家后,我发现衬衣少了两颗扣子。我拿着收据回到店里,让店员换一件没有破损的新衬衣。但她回绝了,并说这件衬衣在出售时没疑问。只需看一眼,就会发现很可所以工厂出了疑问,没有缝上这两颗扣子。
我坚持自个的花费者权力,期望能交换产品或退款。请从速按上述地址与我联络。
此致,
李明
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